
Office and facility managers have had a lot to deal with during the pandemic. One major consideration is how to best utilize space while employees are still either working primarily from home or operating within a hybrid home and office schedule. Office hoteling is one method that can really help managers effectively use their space, allow employees to get work done, and cut down on wasted electricity and other resources. Here's what you need to know:
What is office hoteling?
Office hoteling is a practice that treats desk space the way you'd treat rooms at a hotel. When an employee needs to use a desk or office, they reserve it in advance. It eliminates assigned seating or "hot desking", and lets employers know in advance which rooms or areas will need lighting, climate control, and sanitization.
Why is it on the rise?
The continuing pandemic is the single biggest motivating factor for the increase in office hoteling. Lockdowns and social distancing drove people who formerly worked on-site to continue their work from home. This left offices with a lot of unused space. Some business owners tried to push their employees to return to work. Unfortunately, a lot of people don't feel safe doing so yet. Statistics also show that people who work from home are generally more productive, and many don't want to return to working in an office. Office hoteling is a compromise. Workers can do the bulk of their duties from home, and reserve space as needed.
The Pros and Cons of Office Hoteling
There are numerous benefits to office hoteling. Employers benefit from increased productivity, provide an environment for collaboration, and save money on electricity, heating, and cooling. Since desk hoteling also cuts down on the amount of space an employer needs in order to operate, they can also save money on rent by transitioning to a smaller office. Office hoteling also encourages networking, while also giving employees their privacy and room to breathe. When space isn't in high demand, employers can take advantage of this time to schedule team-building exercises and other events to boost morale. Of course, office hoteling has some disadvantages too. Hours of availability are less flexible than co-working spaces since employees can only reserve office space during regular working hours. Having to reserve space can also lead to some disruptions and inconvenience. If employees are used to having a manager work out meetings and seating arrangements for them, things can get complicated when they're required to make reservations on their own.
Implementing Office Hoteling
If you've decided that this arrangement would be helpful for your company, there are some strategies that can help you implement it smoothly:
1. Give employees fair warning.
Make sure that workers know you'll be transitioning to office hoteling ahead of time. Do all you can to get them excited about the idea, and make sure they're aware of the benefits they can experience. Let them know about their increased freedom, and ability to reserve whatever space they need, for as long as they need, without having to pay the fees for a co-working space.
2. Maintain a buffer.
Emergencies will always arise, and someone will always end up needing more space than they accounted for. Keep a buffer in place of a few desks or offices that aren't available for booking. That way, if any problems arise, you're guaranteed to have some free space.
3. Use reservation software (but don't rely on it).
Office hoteling can be a nightmare when you have to do it by hand. Minor human errors can avalanche into major booking problems, so it's better to manage it through a neat, efficient reservation platform. Don't rely on software to handle everything, however -- it's important to have a human double-check each day to make sure all of the reserved space has been allocated properly.
4. Have a simple, well-worded policy in place.
In addition to making sure your employees are prepared for the transition to office hoteling, make sure that they know what's expected of them. Outline exactly how to reserve office or conference spaces, and establish a firm "clean desk" policy. Making sure that employees don't leave any garbage or personal items behind will help a lot when it comes to cleaning up and preparing spaces for the next employee. It might help to phrase it like a to-do list, so employees have a simple checklist to follow until cleaning up becomes habitual.
5. Don't rush into office hoteling.
With all of the advantages that it offers over conventional desk assignments, it can be tempting to jump right into office hoteling. Unfortunately, this can be a recipe for disaster. Once you're sure that you won't have employees returning to the office full-time, research your options. Take some time to organize, get your workers excited about the new changes, develop a booking and usage policy, and have a booking system set up first. This will save you a lot of headaches and help avoid most of the biggest hoteling pitfalls. Office hoteling can be a challenge to implement, but the results may be well worth the effort. If you decide that this strategy is right for your office, these tips can help you make sure that the entire process runs smoothly.
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